From 7th May to 31st July 2019, for the customers who have received the SMS message with content: “You have an overpaid amount of xx,xxx,xxx VND under Contract no xxxxxxxxxxxxxxx000. Please contact SIP, www.jaccs.com.vn or call 02871086999 for more details. You shall pay the transfer fee”from JACCS, please follow the steps belows to get the money back:
1/ To fill fully and accurately in: Request Form of Reimbursement (Download here)
2/ To scan and send the following documents to email: firstname.lastname@example.org:
a) Case 1: The receiver is the contract owner.
- Documents: Request Form of Reimbursement + ID Card + Deposit slip
b) Case 2: The customer has died, the receiver has to be the lawful heir of the customer.
- Documents: Request Form of Reimbursement + ID Card + Death Certificate + Assignment from other joint-heir (if any) + Deposit slip
* Please note the following:
1/ Method of receiving money:
a) By ID Card at bank that customer filled in "Request Form of Reimbursement" or
b) Transfer via customers account number.
- The receiver must be the contract owner or the lawful heir of the customer.
- The receiver shall be charged for the transfer fee.
2/ Time to reimburse: within 30 days since the day JACCS receives full documents.
3/ Please access Here to see the list of account number that have overpaid amount.
4/ JACCS will not accept any reimbursement requirement after the deadline: 31/07/2019.
For more details, please contact Customer Service Department via phone number: (028) 7108 6999.