ANNOUNCEMENT ABOUT REIMBURSEMENT FOR CUSTOMERS WHO HAVE OVERPAID AMOUNT

2019-10-10 11:28:57

Respectfully To: Customers

JACCS would like to inform customers about the reimbursement of overpaid amount after final settlement as bellows:

- List of customers having overpaid amount after final settlement, please click here

- Please contact SIP, Customer Service Department via phone number: (028) 7108 6999 for more details from 10th October 2019 to 15th January 2020.

* The steps to get the money back (the transfer fee shall be paid by customer):

1/ To fill fully and accurately in: Request Form of Reimbursement (Download here)

2/ To scan and send the following documents to email: hoantiendu@jaccs.com.vn:

a) Case 1: The receiver is the contract owner.

- Documents: Request Form of Reimbursement + ID Card + Deposit slip

b) Case 2: The customer has died, the receiver has to be the lawful heir of the customer.

- Documents: Request Form of Reimbursement + ID Card + Death Certificate + Assignment from other joint-heir (if any) + Deposit slip

* Please note the following:

1/ Method of receiving money:

a) By ID Card at bank that customer filled in "Request Form of Reimbursement" or

b) Transfer via customer account number.

Note:

- The receiver must be the contract owner or the lawful heir of the customer.

- The receiver shall be charged for the transfer fee.

2/ Time to reimburse: within 30 days since the day JACCS receives full documents.

3/ JACCS will not accept any reimbursement requirement after the deadline: 15/01/2020.

For more details, please contact Customer Service Department via phone number: (028) 7108 6999.

Best Regards,

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