ANNOUNCEMENT ABOUT REIMBURSEMENT FOR CUSTOMERS WHO HAVE OVERPAID AMOUNT

Respectfully To: Customers

JACCS International Vietnam Finance Co., Ltd (“JIVF”) would like to inform customers about the reimbursement of overpaid amount after final settlement as bellows:

– List of customers having overpaid amount after final settlement, please click here.

– Please contact SIP, Customer Service Division via phone number: (028) 7108 6999 for more details from Mar 17^th 2025 to Jun 16^th 2025.

♦  The steps to get the money back (the transfer fee shall be paid by customer):

1. To fill fully and accurately in: Request Form of Reimbursement (Download here)

2. To scan and send the following documents to email: cardcenter@jaccs.com.vn:

a) Case 1: The receiver is the contract owner

– Documents: Request Form of Reimbursement + Copy of customer ID Card + Payment receipt.

b) Case 2: The receiver overpaid is authorized person.

– Documents: Request Form of Reimbursement + Copy of authorized person ID Card + Death Certificate (if customer died) + The documents about right of inheritance or the authorization of heirs (if customer died) + The authorization letter + Payment receipt.

♦ Please note the following:

1. Method of receiving money:

a) By ID Card at bank that customer filled in “Request Form of Reimbursement, or

b) Transfer via customer account number.

Note:

√ The receiver must be the contract owner or the lawful heir of the customer.

√ The receiver shall be charged for the transfer fee.

2. Time to reimburse: within 30 days since the day JIVF receives full documents.

3. JACCS will not accept any reimbursement requirement after the deadline: to Jun 16^th 2025.

4. Within 15 days from the date JIVF notifies to customer of the refund according to the information are provided by the customer in the section “Receiving money by ID card at bank” above, the customer please receive refundable amount. In case of expired time, if the customer does not receive refundable amount and does not notify to JIVF, it will be seen as the customer agrees to (i) allow JIVF performs it into other income and (ii) the refundable amount procedure is fulfilled.

For more details, please contact Customer Service Division via phone number: (028) 7108 6999.

Best Regards,