ANNOUNCEMENT ABOUT REIMBURSEMENT FOR CUSTOMERS WHO HAVE OVERPAID AMOUNT

Respectfully To: Customers

JACCS International Vietnam Finance Co., Ltd (“JIVF”) would like to inform customers about the reimbursement of overpaid amount after final settlement as bellows:

– List of customers having overpaid amount after final settlement, please click here.

– Please contact SIP, Customer Service Division via phone number: (028) 7108 6999 for more details from Jul 31^th 2025 to Oct 31^th 2025.

♦  The steps to get the money back (the transfer fee shall be paid by customer):

1.To fill fully and accurately in: Request Form of Reimbursement (Download here)

2.To scan and send the following documents to email:cardcenter@jaccs.com.vn:

a) Case 1: The receiver is the contract owner.

– Documents: Request Form of Reimbursement + Copy of customer ID Card/ Citizen ID card/ Passport + Payment receipt

b) Case 2: The receiver overpaid is authorized person (applicable in cases where the customer cann’t dicrectly come to JIVF due to unavoidable circumstances such as illness, injury, or death,..)

– Documents: Request Form of Reimbursement + The authorization letter (If the customer is still able to grant authority) or Death Certificate and The documents about right of inheritance (if customer died) + Copy ID Card/ Citizen ID card/ Passport of the authorized recipient and the customers + Payment receipt + Documents proving the force majeure reason.

♦ Please note the following:

1. Method of receiving money:

a) By ID Card/ Citizen ID card/ Passport at bank that customer filled in “Request Form of Reimbursement, or

b) Transfer via customer account number.

Note:

√ The receiver must be the contract owner or the lawful heir of the customer.

√ The receiver shall be charged for the transfer fee.

2. Time to reimburse: within 30 days since the day JIVF receives full documents.

3. JACCS will not accept any reimbursement requirement after the deadline: Oct 31^th 2025.

4. Within 15 days from the date JIVF notifies to customer of the refund according to the information are provided by the customer in the section “Receiving money by ID card/ Citizen ID card/ Passport at bank” Request Form of Reimbursement, the customer please receive refundable amount. In case of expired time, if the customer does not receive refundable amount and does not notify to JIVF, it will be seen as the customer agrees to (i) allow JIVF performs it into other income and (ii) the refundable amount procedure is fulfilled.

For more details, please contact Customer Service Division via phone number: (028) 7108 6999.

Best Regards,