ARE YOU A VULNERABLE CONSUMER?

  From July 1, 2024, the Law on Consumer Rights Protection No. 19/2023/QH15 issued on June 20, 2023, officially takes effect. In addition to new points related to the rights and obligations of consumers, the new Law on Consumer Rights Protection also adds regulations on vulnerable consumers to protect and create favorable conditions for consumers. These objects are in the process of purchasing goods and using services. Accordingly, vulnerable consumers “are likely to suffer many adverse impacts on access to information, health, property, dispute resolution when purchasing or using products, goods and services”. For your rights to be thoroughly protected according to the law, please notify us if you belong to one of the following categories:

1. Elderly people according to the provisions of the law on the elderly;

2. People with disabilities according to the provisions of law on people with disabilities;

3. Children according to the provisions of the law on children;

4. Ethnic minorities; people living in ethnic minority and mountainous areas, islands, areas with difficult socio-economic conditions, areas with extremely difficult socio-economic conditions according to the provisions of law;

5. Women who are pregnant or raising children under 36 months of age;

6. People with serious illnesses as prescribed by law;

7. Poor household members as prescribed by law.

WHAT SPECIAL POLICIES WILL APPLY TO VULNERABLE CONSUMERS?

1. Be treated equally, absolutely not be discriminated against, and take advantage of vulnerable factors to violate the legitimate rights and interests of consumers during transactions;

2. Priority is given to receiving, processing and resolving when vulnerable consumers request protection along with evidence and documents proving that they are hazardous consumers and their rights violated;

3. Do not refer a vulnerable consumer’s request to a third party for resolution, unless that third party has relevant obligations;

4. Do not refuse to resolve a vulnerable consumer’s request for protection due to differences in language, script, customs, or practices;

5. In case of refusal to resolve a vulnerable consumer’s request, a written response must be made, clearly stating the legal basis and the inconsistency with the published policy content prescribed in the Law. Protecting consumer rights;

6. Be compensated for damages according to the provisions of civil law in case of delay, refusal of priority, or refusal to receive and process consumer requests according to regulations;

7. Apply the mechanism to resolve complaints and disputes according to the provisions of law suitable for each vulnerable consumer;

8. Other rights as prescribed in the Law on Consumer Protection and other relevant laws.

As a business operating in the field of providing services, we always strive to ensure the service provided to customers is satisfied and complete. If any problems arise while using the service, please contact us immediately via our hotline: 028.71086.999
Very pleased to serve customers.

(According to Article 8 of the Law on Protection of Consumer Rights No. 19/2023/QH15)