If you have not found a satisfactory answer yet, please contact us using the Contact page

I received a message from JACCS saying my contract has balance. How can I get this money back?

– You can refer to the Notice of Residual Refund in the News section
– You can contact Zalo JACCS VIETNAM or call Hotline (028) 7108 6999 for support.

What is loan insurance?

– Is the insurance attached to your loan, called Credit Borrower Health Insurance or Loan Balance Insurance. The purpose is to protect your loan in the event of an insured event.

Why do I have to buy car body insurance every year (for loan products that are cars and trucks) ?

– Buy car body material insurance to minimize risks arising for your vehicle during use. This has also been mentioned in the terms of the mortgage contract that you signed.

Do I have to pay a fee when applying for a loan?

– Receiving your loan application is completely free, even if you are approved for a loan or denied.

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