02/10/2018 11:51:37

To: Customers

From October 2nd, 2018 to December 28th, 2018, for the customers who have received the message with content: “You had over paid payment in xx,xxx,xxx VND under contract xxxxxxxxxxxxxxx000. Contact to SIP, or call 02871086999 for more details. You paid transfer fee”from JACCS, please follow the steps below to get the money back:

1/ To fill fully and exactly in: Request Form of Reimbusement (Download here)

2/ To scan and send the following documents to email:

a) Case 1: The reciever is the contract owner.

– Documents:Request Form of Reimbusement + ID Card

b) Case 2: The customer has died, the receiver has to be the lawful heir of the customer.

– Documents:Request Form of Reimbusement + ID Card + Death Certificate + Assigment from other joint-heir (if any)

* Please note the following:

1/ Method of receving money:

a) By ID Card at banks where JACCS decide, or

b) Transfer via customers account number.


– Receiver who must be contract owner or the lawful heir of the customer.

– The receiver shall be charged for the transfer fee.

2/ Time to reimburse: within 30 days since the day JACCS receive full documents.

3/ Please access Here to see the list of account number that have overpaid payment.

4/ JACCS will not accept the reimbusement requirement after the deadline: 28/12/2018.

In case for more details, please contact to Customer Service Department at phone number: (028) 7108 6999.

Best Regards,