DIGITALIZING THE CONSUMER LOAN JOURNEY – JACCS EXPANDS ACCESS TO CAPITAL FOR CONSUMERS

Digital transformation is becoming an important driving force in the growth of the digital economy in Vietnam. In the banking and finance sector, technology not only helps companies work better, but also helps create services that are convenient, safe and more suitable for the different needs of people.

The State Bank of Vietnam says that the banking sector is one of the leading sectors in digital transformation. Its goal is to build a digital financial ecosystem that puts people and businesses at the center. In this goal, digitalizing processes, using data, connecting the digital ecosystem and keeping information safe and secure are the main priorities.

In consumer finance, many steps in the loan journey, such as registration, information check, contract signing and loan tracking, are being digitalized step by step. To follow this trend, JACCS Vietnam uses digital solutions to give customers a more convenient experience, and also to make the service more transparent and safe.

eKYC – a step forward in digitalizing the identification process

One important part of digitalizing lending at JACCS is eKYC (Electronic Know Your Customer) technology – a way to identify and verify customers by electronic means.

Quick information check with eKYC technology.

With the digital process, customers can verify their information on a mobile device. The JACCS eKYC system combines face recognition technology with technology that reads and extracts information from identity documents, and it also connects to the application processing system.

Besides saving time on each step, eKYC is also very important for preventing fraud and scams. In reality, when people lose their citizen identity card (CCCD), bad actors can use it to pretend to be the owner and use the personal information to take out a loan. The card owner then faces the risk of debt even though they never needed a loan. At JACCS, besides using OCR (automatic reading and extraction) to get information from the CCCD, the eKYC system also compares the customer’s face with the photo saved in the chip of the CCCD to confirm that the person is the real owner of the document. In this way, the loan is given only to the right customer.

Using eKYC helps reduce manual work when receiving applications, supports checking and comparing information, and moves step by step from the traditional way of handling applications to a digital environment.

JACCS Vietnam – bringing the loan journey to a digital platform

In September 2024, JACCS officially launched the JACCS Vietnam app. This is another step in developing digital service channels for customers.

The JACCS Vietnam app interface on a mobile device.

On the app, customers can:

– Learn about loan products and programs;

– Register for advice;

– Apply for a loan online;

– Do the information verification steps in the process;

– Sign an electronic contract;

– Track their loan, outstanding balance and payment schedule;

– Track information about the loan disbursement process.

It is worth noting that the electronic contract is done directly on the app. The steps include confirming the contract content, face verification, digital signing and OTP confirmation, following the JACCS process.

Combining many steps on a digital platform helps reduce the need for paper documents and travel time. It also helps customers take more control when using the service.

Technology helps expand access to financial services

With operations in 34 provinces and cities, more than 2,000 service introduction points and more than 1,000 consulting staff across the country, JACCS Vietnam combines its direct network with digital channels to expand the ways customers can access its services.

JACCS combines its direct network and digital platform to serve customers.

With the JACCS Vietnam app and the online registration process, customers can start learning about and registering for services on their mobile device, in addition to direct support options.

The combination of technology and the service network helps JACCS serve customers in more areas. It also gives more choices to people who want to access financial services in a digital way.

Digitalization must go together with safety and transparency

In finance, digital transformation is not only about speed and convenience. It must also make sure of accuracy, the ability to verify, personal data protection, system safety and risk control.

These are also requirements that the State Bank of Vietnam pays attention to when it promotes digital transformation in the banking sector. In digitalizing the lending process, JACCS aims to use technology not only to make tasks simpler, but also to help verify information and control risks when providing services.

From this, digital transformation is carried out in a balanced way between a convenient experience and the requirements for safety, transparency and compliance.

Putting customers at the center of the digital transformation journey

The value of digital transformation is not in how many processes are moved online, but in solving the real needs of customers: easier access to services, fewer unnecessary procedures, and the ability to follow information by themselves while using the service.

For JACCS Vietnam, eKYC, online loan applications, electronic contracts and the JACCS Vietnam app are specific steps to put the customer-centered approach into practice.

In the future, JACCS will continue to improve the digital journey, raise service quality and expand access to suitable financial solutions, while making sure of safety and transparency.

Digitalization for more convenience.
Technology for more safety.
And above all, digital transformation to serve customers better.

This is the direction JACCS Vietnam is following step by step on its digital transformation journey, as it grows together with the digital financial ecosystem in Vietnam.

Customers who want to learn about and apply for a consumer loan can download the JACCS Vietnam app to apply online, or contact JACCS through the channels below:

📞 Hotline: (028) 7108 6999 📬 Zalo OA: “JACCS Việt Nam (verified official account) 🌐 Website: JACCS Việt Nam 🔗 Facebook: Công ty Tài Chính JACCS Việt Nam

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