JIVF Applies Generative Artificial Intelligence (GENAI Chatbot)

  In line with the banking sector’s digital transformation direction, in August 2026, JACCS International Vietnam Finance Company Limited (JIVF) deployed Generative Artificial Intelligence (GenAI) Chatbot for operational and business activities. The solution supports work management and improves efficiency in tasks such as information retrieval, drafting, translation, summarization, document analysis, and presentation-content development. As a result, employees have more time to focus on their professional responsibilities and can use GenAI more consistently and effectively in their daily work.

  During the initial phase, JIVF deployed the GenAI platform to 100 users across business departments. This initiative aimed to evaluate the platform’s capabilities, its suitability for actual work requirements, and the potential for applying GenAI in a corporate environment.

  The platform provides the following main functional groups:

+ GenAI Chat: Supports information retrieval, request processing, and daily work activities.

+ Prompt Library: Provides prompts across various functional areas, such as content writing, programming, analysis, and translation.

+ Document Processing: Supports translation, summarization, analysis, and consolidation of content from provided documents.

+ Design: Supports the development of ideas and the design of materials for work purposes.

+ PowerPoint Presentation Creation: Supports the development of content, layouts, and slide designs.

+ Administration: Supports user management, access-rights assignment, and monitoring of platform usage.

  To guide employees in using GenAI properly, safely, and effectively, JIVF issued the document “Guidelines for Using Generative Artificial Intelligence (Generative AI – GenAI) at JIVF.” The document sets out the principles for using GenAI, including using it for proper business purposes; protecting information and data; not uploading unauthorized information to the platform; using accounts and access rights in accordance with regulations; and checking and validating content generated by GenAI before use.

  This provides a foundation for JIVF to standardize the use of GenAI, raise employee awareness, and mitigate risks during the application of the technology. Through this initiative, JIVF is gradually building a safe and efficient digital workplace aligned with the Company’s digital transformation direction.